A new series of studies is showing that kindness rules. Wellbeing, teamwork, trust, productivity, learning, innovation and retention are all impacted by kindness. Cultivating kindness starts with you modeling it for others. What I’ve learned by watching our faculty in action is that kindness starts with proactively slowing down every time you interact with another person. Taking a personal moment to connect before dealing with problems and opportunities is essential. Too often, we believe that our team needs quick action or rapid decision-making. What they really need is for you to slow down and acknowledge their humanity. They need to know that you care about them. Once they do, they will move heaven and Earth to accomplish team goals. Slow down. Connect.
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